Refund policy

FG Apparel Refund and Return Policy

Effective Date: 27/07/2024

Return Window
We offer a 30-day return window for items purchased from our online store. To be eligible for a return, please ensure that the following conditions are met:

Condition of Items

  1. Original Condition: Items must be returned in their original condition.
  2. Tags and Packaging: Tags must be attached and not ripped off, and the packaging should be intact and not damaged. Returns of items with ripped or damaged tags and packaging may not be accepted.
  3. Proof of Purchase: A valid proof of purchase (e.g., receipt, order confirmation number) must be provided with the return.

Refunds and Exchanges

  1. Store Credit or Exchange: Refunds will be issued as store credit or an exchange if the return is due to the wrong size, if the product is not what was expected, if the item is disliked, or for change of mind or gifts.
  2. Faulty Items: If the item is faulty or damaged, you are eligible for a full refund to your original payment method. Please contact us within the 30-day return window for instructions.

Return Shipping Costs

  1. Customer Responsibility: Customers are responsible for the cost of returning items to our store, except in cases where the item is faulty or incorrect.
  2. Re-shipping Costs: We will cover the cost of re-shipping the item back to you if you need a replacement or exchange.

Non-Refundable/Exchangeable Items

  1. Exceptions: Some items may be non-refundable or non-exchangeable. These exceptions will be clearly noted on our website or at checkout.

Return Process

  1. Returns Form: To initiate a return, please fill out our Returns Form or contact our customer service team for instructions.
  2. Return Authorization: Returns must be authorized. We will provide you with a return authorization and detailed instructions on how to return your item.

Important Notes:

    • No Exchanges or Refunds for Damaged Items due to Incorrect Sizes: Please note that if items are damaged or break due to being the wrong size, they cannot be replaced, exchanged, or refunded.
    • Responsibility of the Buyer: It is the buyer's responsibility to read and adhere to the Product Care Instructions (located in our pages) to ensure their FGA apparel remains in optimal condition. Failure to follow these instructions will result in a denial of returns and exchanges.

Contact Us

For any questions or assistance with returns, please contact our customer service team at:

FG Apparel,

orders@fgapparel.org

OR

questions@fgapparel.org